1. Agreement to Terms
Welcome to GVVA. These Terms of Service ("Terms") govern your access to and use of our website at gv-va.com (the "Website") and any services, features, content, or applications offered by GVVA ("we," "us," or "our").
By accessing or using our Website and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or services.
2. Description of Services
GVVA provides automation consulting, AI integration, workflow design, and related technology services. Our services include but are not limited to:
- Workflow automation design and implementation
- AI chatbot and agent development
- Cloud architecture and serverless solutions
- API integrations and custom development
- Training and ongoing maintenance support
3. Client Responsibilities
When engaging our services, you agree to:
- Provide accurate and complete information necessary for project delivery
- Respond to requests for information, approvals, or feedback in a timely manner
- Ensure you have the legal right to share any data, credentials, or access required for the project
- Make payments according to the agreed-upon schedule
- Comply with all applicable laws and regulations in your jurisdiction
4. Intellectual Property Rights
A. Your Ownership
Upon full payment, you own all custom code, workflows, and deliverables created specifically for your project. This includes source code, documentation, and any custom integrations built for you.
B. GVVA's Rights
GVVA retains ownership of:
- Pre-existing tools, frameworks, and methodologies used in delivering services
- Generic code libraries and components that are not specific to your project
- Knowledge, skills, and experience gained during the engagement
C. Third-Party Services
Any third-party tools, APIs, or platforms used in your project (such as AWS, OpenAI, Zapier, etc.) remain subject to their respective terms of service and licensing agreements.
5. Payment Terms
Payment terms are specified in individual project proposals or service agreements. General terms include:
- Fixed-Price Projects: Payment milestones as defined in the project proposal
- Hourly Engagements: Invoiced bi-weekly or monthly, payable within 14 days
- Retainer Services: Paid in advance on a monthly basis
Late payments may incur interest at a rate of 1.5% per month on outstanding balances.
6. Project Delivery and Acceptance
Projects are considered complete upon delivery of all agreed-upon deliverables and successful demonstration of functionality. You will have a reasonable review period (typically 5-10 business days) to request revisions or report issues.
After the review period, or upon written acceptance, the project is considered final. Additional changes beyond the original scope will be quoted separately.
7. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement. This includes:
- Business strategies and processes
- Technical specifications and code
- Customer data and personal information
- Financial information and pricing
This obligation survives the termination of services for a period of two (2) years.
8. Limitation of Liability
To the maximum extent permitted by law:
- GVVA's total liability for any claims arising from services shall not exceed the total fees paid by you in the twelve (12) months preceding the claim
- GVVA shall not be liable for any indirect, incidental, special, consequential, or punitive damages
- GVVA shall not be liable for any loss of profits, data, business opportunities, or goodwill
9. Warranty Disclaimer
Services are provided "as is" without warranty of any kind. While we strive for excellence, we do not guarantee that:
- Services will be uninterrupted or error-free
- Third-party APIs and services will remain available or unchanged
- Specific business outcomes or ROI will be achieved
10. Indemnification
You agree to indemnify and hold harmless GVVA, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:
- Your violation of these Terms
- Your use of the services in violation of applicable laws
- Your infringement of any third-party rights
11. Termination
Either party may terminate services with written notice as specified in the project agreement. Upon termination:
- You will pay for all work completed up to the termination date
- GVVA will deliver any completed work product
- Confidentiality obligations will continue as specified
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of South Africa, without regard to its conflict of law provisions. Any disputes shall be resolved through good-faith negotiation, followed by arbitration if necessary.
13. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the new Terms.
14. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
15. Contact Us
If you have any questions about these Terms, please contact us at:
GVVA
Email: business@gv-va.com
Website: gv-va.com
South Africa | Available Worldwide