1. Introduction
Welcome to GVVA ("we," "our," or "us"). We are an automation and AI agency based in South Africa, operating globally via our website gv-va.com.
We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy or our practices with regards to your personal information, please contact us at business@gv-va.com.
This Privacy Policy applies to all information collected through our website, mobile application, and/or any related services, sales, marketing, or events.
2. Information We Collect
A. Personal Information You Disclose to Us
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services (such as our "Nectar" chatbot or automation workflows), or when you contact us.
The personal information we collect may include:
- Names
- Email addresses
- Phone numbers
- Job titles and Company names
- Billing addresses (if applicable)
B. Information Automatically Collected
We automatically collect certain information when you visit, use, or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Website.
3. How We Use Your Information
We use the information we collect or receive:
- To facilitate account creation and logon processes.
- To send you marketing and promotional communications. (You can opt-out at any time).
- To deliver targeted advertising to you.
- To protect our Services. (e.g., fraud monitoring and prevention).
- To improve our chatbot "Nectar." We analyze interactions to refine our AI models, but strictly anonymize this data where possible.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. These are only activated after you provide consent via our Cookie Banner.
A. Google Analytics 4 (GA4)
We use Google Analytics to analyze the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/
B. Microsoft Clarity
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising.
What data Microsoft Clarity captures:
- Session Replays: Anonymous recordings of how users navigate through our website, including mouse movements, clicks, and scrolls.
- Heatmaps: Aggregated visual data showing which areas of our pages receive the most attention and interaction.
- Behavioral Metrics: Data such as time on page, scroll depth, and click patterns to help us understand user engagement.
How we use this data:
- To improve our website's user experience and navigation.
- To identify and fix usability issues.
- For site optimization and performance improvements.
- For fraud detection and security purposes.
- To inform our marketing and advertising strategies.
Privacy Note: We have enabled "Strict Masking" in Clarity. This means all text entered by you (such as form inputs, personal details, and sensitive information) is masked (hidden) in our recordings to protect your privacy.
Data Sharing: By using our site, you agree that we and Microsoft can collect and use this data as described above.
For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
Your Control
You can manage your cookie preferences at any time via the "Cookie Settings" link in our website footer.
5. International Data Transfers
GVVA is based in South Africa. If you are accessing our Website from outside, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information (such as Google and Microsoft), who may be located in the United States or other countries.
If you are a resident in the European Economic Area (EEA) or United Kingdom (UK), then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. We will however take all necessary measures to protect your personal information in accordance with this privacy policy and applicable law.
6. Your Privacy Rights (Global)
Depending on your location, you may have the following rights:
- Right to Access: You may request details of the personal data we hold about you.
- Right to Rectification: You may request that we correct any inaccurate data.
- Right to Erasure ("Right to be Forgotten"): You may request that we delete your personal data.
- Right to Restrict Processing: You may request that we limit how we use your data.
- Right to Object: You may object to the processing of your data for marketing purposes.
- Right to Data Portability: You may request a copy of your data in a structured, machine-readable format.
To exercise these rights: Please contact us at business@gv-va.com. We will respond to your request within 30 days.
7. Additional Notice for California Residents (CCPA)
Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information.
We do not "sell" your personal information in the traditional sense. However, sharing data with advertising networks (like Google) may be considered a "sale" under California law.
You have the right to opt-out of this sharing via our Cookie Banner or by contacting us.
8. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process (including SSL encryption and secure AWS cloud infrastructure). However, please also remember that we cannot guarantee that the internet itself is 100% secure.
9. Contact Us
If you have questions or comments about this policy, you may email us at business@gv-va.com or by post to:
GVVA
South Africa
Available Worldwide